This week I want to talk to you about the highs and lows of running a successful business. The game we play is to try and provide excellent service at all times. But let’s face it, sometimes we just screw up. We’re human and that is understandable.

But this isn’t an excuse you can give to your clients. Let me share with you how I had to finesse a royal f*ck-up with a client.

Watch the video to learn:

  • how I took responsibility for my mistakes,
  • how I apologized to my client; and,
  • why this experience taught me to reflect deeply on my own business standards and practices.

How have you stumbled with a client? What did you do to make it right? Share your comments below.